People fleeing war in Ukraine and arriving in Slovakia with granted temporary refuge status, most often inquire if they can lose their status, or what to do if they encounter a problem while crossing the border to another country to visit their homes or relatives.

This results from data of the IOM Migration Information Centre (MIC), which provides Ukrainian citizens as well as non-European Union (EU) nationals with remote legal, social and job counselling and referral to relevant services through both email and helplines.

IOM remote assistance to Ukrainian refugees and non-European Union (EU) nationals. Photo © International Organization for Migration (IOM) 2022.

IOM remote assistance to Ukrainian refugees and non-European Union (EU) nationals. Photo © International Organization for Migration (IOM) 2022.

Among the first people they meet in Slovakia at border points of entry, large-scale registration centres, accommodation centres and hotpots, that can provide them with important information and take action are IOM Slovakia staff members. To date, IOM provided over 3,840 people fleeing war in Ukraine with immediate in person assistance and vital information on temporary refuge and how to apply for it, with counselling on services, residence, travel, social protection system, or jobs in Slovakia.

It is of vital importance that IOM also raises awareness of people fleeing war in Ukraine about the risks of human trafficking. In addition, IOM provides them info lines and contact details for further questions and situation that may arise during their stay in Slovakia.

Since the outbreak of the war, with the growing number of war-affected people forced to leave their home and arriving to Slovakia, the number of people who benefited from MIC free services and counselling has multiplied.

From 24 February 2022 to 1 August 2022, IOM provided information and legal counselling to more than 6,847 people alone, including Ukrainian refugees and non-EU nationals. To compare, a total of 7,572 people used MIC's consulting services in 2021.

IOM also regularly updates the IOM MIC website dedicated to the situation in Ukraine, where relevant legislative, administrative, and other information are presented, as well as relevant contacts shared here.

This online support is available in Ukrainian / Slovak / English / Russian language.

From 24 February 2022 to 2 August 2022, the MIC website was visited by 365,266 users.

Other important questions that MIC consultants assist people in need with most frequently:

  • How can I change my temporary refuge to temporary residence for the purpose of employment?
  • What do I need if I want to change my employer during the validity of my residence in Slovakia?
  • How can I obtain Slovak citizenship?
  • What do I need if I want to apply for a residence in Slovakia?

For information and assistance for people arriving to Slovakia from Ukraine please contact:

International Organization for Migration (IOM) Migration Information Centre:

Infoline: 0850 211 478 (only from Slovakia)

From abroad: +421 2 5263 0023, +421 55 625 8662

Telegram/Signal: +421 908 767 853 (voice calls only)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www.mic.iom.sk.

This IOM activity has been generously funded by:

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Migration Information Centre to Support Integration of Migrants in Slovakia (phase IX, Individual Project). The project is co-funded by the European Union from the Asylum, Migration and Integration Fund (AMIF). Home Affairs Funds.

Support for Ukraine: IOM Slovakia Response

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The U.S. Department of State Bureau of Population, Refugees, and Migration.